Privacy Policy

This website, herein called Website , is owned and managed by the Kulturtur Ruse non-profit organization. We understand you might have questions regarding the type of personal data we collect and how we process it. We respect your right for personal data privacy, and with the following document, we would like to clarify how do we collect and handle data.
This document refers only to the information that is collected within the Website. The document does not apply to information which is received and processed by our organization by any other legitimate means and under different government regulations.
To use our web service, you need to carefully read this document and accept the stated rules and requirements regarding the data protection practices acquired by Kulturtur Ruse. If you do not agree with one or more of the stated rules, please do not continue to use our website.

What Kind of Personal Data We Process

To provide proper web service, we collect and process your personal data. We need our data to be able to respond to your online inquiries that are made through the contact form.
We collect the following data:
  • Name
  • Email
  • Additionally, a cell phone number if you have opted for leaving it.
To use the Website, you are not obliged in any way to submit your personal information to us. If you refuse to provide your personal data, you will not be able to use the web service. The Website does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life.


To respond to your inquiries, we keep an archive of pseudonymized emails.
Pseudonymization is a data management procedure by which personally identifiable information fields within a data record are replaced by one or more artificial identifiers or pseudonyms. Once your email has been pseudonymized, it can no longer be associated with your persona.


To improve the work of the Website, we use anonymized information about its visitors.
Data anonymization is a type of information sanitization whose intent is privacy protection. It is the process of either encrypting or removing personally identifiable information from data sets so that the people whom the data describe remain anonymous.

Anonymous data may include:
  • Identification number ("cookie")
  • Geographic location as a source of traffic
  • Geographic location when used for direct marketing or remarketing.

How Do We Use Your Personal Data

  • For identification of your online inquiries.
  • For statistics and analysis. We use anonymous data for this purpose.

Personal Data Protection Methods

The Website makes all efforts to safely manage and protect your personal data. We conduct constant monitoring and control of all information and registries.
Your data is stored on a controlled servers. The access to the servers is strictly regulated by a third-party hosting company.

Responsibilities of this Website

  • To assure reliable technical procedures for data protection
  • To maintain technical possibility to add, amend and erase your personal data upon your request
  • To provide access to your personal data unless technical or other issues beyond our control obstruct us of doing so
  • Not to offer you personal data to third parties for marketing without your clear consent
  • To respond by email to all of your objections and complaints within 14 days
  • To inform you by email for any future changes of our Privacy Policy.

Providing Personal Data to Third Parties

The Website provides personal data to third parties (legitimate companies registered either in Bulgaria or another EU country) only to:
  • Secure the website of attacks and use hosting services
  • Analyse how our website functions.
Any other third parties, not connected directly to the website usage and maintenance, are not granted access to your personal data unless the opposite is noted in an enactment or you give us your clear consent.
Exclusions of this rule are:
  • Law enforcing government agencies.

Your Rights

  • To access all your personal data, stored and processed by Kulturtur Ruse
  • To require correction, suppletition, block processing or deletion of your data. You have the right to object at any time against data processing when there are legal reasons.
  • o be informed before you personal data is revealed to third parties or used on their behalf for the purposes of direct marketing or remarketing. You have the right to object to this practice.
  • To refuse data processing for direct marketing or remarketing.
To receive information about the personal data we store for you, collect proof, correct and change them, please contact us.

Cookie Policy

Cookies are short text files or small packs of information stored on your device (computer, laptop, tablet, mobile phone) through your web browser. Cookies are stored once you visit certain websites and page. Their main purpose is to make the anonymous user "recognizable" when he returns to the website. Cookies will not harm your device, and they do not store any personal data. To improve our website's performance we use cookies.
In most browsers (Internet Explorer, Mozilla Firefox, Safari and Google Chrome) cookie collection function is automatically enabled. You need to change your automatic settings to restrict or disable cookie collection.
If you choose not to make any changes, this means you accept default settings, and you agree with cookie activation and usage on your device. Change your settings if you do not accept cookies usage.

Types of Cookies Used on This Website

Session Cookies

Session cookies assure a proper website function, such as autofill input field at your second visit. They are not stored on your device and are deleted after you finish your browser session (e.g. close the Website).

Analytics Cookies

These are permanent cookies, which give us an opportunity to identify returning anonymous visitors. By using anonymous, randomly generated identification number the cookie can track specific information such as:
  • How did you get to this Website
  • Which pages you saw
  • What options you chose
  • How long you stayed at this Website.
Tracking and analysis of this information can help us improve the performance of this Website and eliminate mistakes.
We use Google Analytics cookies and do not store any personal information in this process.

Hotjar Online Service and Cookies

Hotjar is an online based service which allows us to see how you interact with different elements of the website (e.g. button clicks, scroll). Hotjar tracks and makes recordings of anonymous visitors. The recordings do not reveal any kind of personal information. Any information you enter when typing in the input fields is suppressed.
For more information, visit the Hotjar "Privacy policy" section.
If you disagree with our practices, block or disable the cookie collection from your browser settings on both mobile and desktop devices. Hotjar does not track and record users with disabled cookies.

Advertising Cookies

We use the so-called advertising cookies, which can be used to:
  • Show you highly relevant adverts outside of our website
  • Gather anonymous behavioural data
We use the following advertising cookies:
  • Google Analytics
  • Google Tag Manager
  • Google AdWords cookies.
Please note that this does not mean you will necessarily see advertising content.

How to Control Cookie Usage

All browsers allow cookies management through a special folder located at the settings menu of your browser. You can block or delete cookies, partially restrict them or define cookies preferences. You need to do this before you visit this Website.
Please note that blocking or deleting cookies might disrupt your online experience and cause an error in our website functioning.

How to Block or Delete Cookies

In case you do not know what is your browser version:
  1. Click on the Help menu
  2. Select About to see your current version
Internet Explorer
For Microsoft Internet Explorer 6.0, 7.0, 8.0:
  1. Choose the "Tools" option
  2. Select "Internet options"
  3. In the window, select "Privacy"
  4. Check the setting level and choose the"Medium level" to block cookies.
Google Chrome
  1. Click the gear icon at the top right ribbon
  2. Select "Settings"
  3. Click "Show advanced settings" at the bottom
  4. Select the "Privacy" section
  5. Choose "Content settings"
  6. Under the section for cookies, select "allow local data to be set" to allow cookies usage
To block and delete cookies, enable the "Block sites from setting any data", "Block third-party cookies and site data", and "Clear cookies and other site and plug-in data when I close my browser options".
Mozilla Firefox
  1. Click the "Tools" menu at the top of your browser
  2. Select "Options"
  3. Select the "Privacy icon" in the menu
  4. Check the "Accept cookies from sites" checkbox to allow cookie usage. Deselect it if you want to block cookies.
  1. Click the gear icon at the top right ribbon
  2. Select "Preferences"
  3. Click the "Privacy icon" in the menu
  4. Check the "Block third-party and advertising cookies" option to block cookies. If you want to block all cookies, check the "Never" option.

Remarketing and Online Advertising

What Does Remarketing Mean

Remarketing is a type of online advertising, which allows you to see personalized and highly relevant adverts of products and services outside of our website After you make a visit to our website, an algorithm of a third party chooses what are your preferences. As a result, you might see advertising content - or simple text, which directly interests you.

Do We Need Personal Information for Remarketing

No, we do not need and do not store or process any personal information to use remarketing. Currently, we do not use remarketing practices.

Contacting Us about GDPR Issues

You can contact us to:
  • Check and confirm the accuracy of your personal data
  • Require deletion of personal data - "The right to be forgotten"
  • Require a copy of your personal data in an acceptable format
  • Require temporary blocking of data processing
  • File an objection to our methods
  • Require information about the methods your data is being collected, stored and processed.

Our Contact Details

Contact us by using:
  • Our online contact form
  • Our email.